How can I place an order?
Simply add your desired product to the shopping cart and follow the checkout steps. Once your order is completed, you will receive a confirmation email.
What are the shipping costs?
Shipping costs are automatically calculated at checkout based on your location and the product. For orders above [insert amount], shipping is free.
How long does delivery take?
Delivery usually takes between 5–12 business days, depending on the product and supplier. We always strive to deliver your order as quickly as possible.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number so you can follow your package.
What is your return policy?
You can return your order within 14 days of receiving it. Products must be unused and in their original packaging. Please contact us at [customer service email] to request a return.
Do your products come with a warranty?
Yes, all of our products include a standard 6-month warranty. If you experience any issues, reach out to us and we’ll be happy to find a solution.
What payment methods do you accept?
We accept major payment methods such as PayPal, credit cards, iDEAL, Bancontact, and more. All available options are shown at checkout.
My product isn’t working properly, what should I do?
Please contact us at info@retrosens.com with your order number and a description of the issue. Our support team will help you with troubleshooting, replacement, or repair options.
Can I cancel or change my order?
Orders can only be canceled or modified if they haven’t been shipped yet. Please contact us as soon as possible if you’d like to make changes.
How can I contact Retrosens?
You can reach us via email at [info@retrosens.com] or through the contact form on our website. We aim to reply within 24 hours.